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Responsibilities:
1. Community Growth and Engagement:
● Build and nurture active communities across platforms like Telegram, Discord, X, Reddit, Facebook and other relevant channels.
● Respond promptly to user inquiries, feedback, and concerns while maintaining a professional and friendly tone.
● Organize and execute community campaigns, events, and AMAs to increase user engagement and brand loyalty.
● Monitor and manage community sentiment to ensure a positive and inclusive environment.
● Support the Marketing team in brainstorming ideas and executing marketing campaigns to promote the project and attract new members.
2. Content Creation and Communication:
● Create engaging content, including announcements, educational posts, and social media updates, specialized to the crypto audience.
● Collaborate with the marketing and design teams to produce graphics, videos, and written materials.
● Translate complex crypto concepts into simple, user-friendly language.
3. Feedback and Insights:
● Act as a connection between the community and internal teams, providing valuable insights and feedback.
● Analyze community trends, issues, and feedback to propose solutions and improvements for the platform.
4. Partnerships and Influencer Outreach:
● Identify and collaborate with crypto influencers, thought leaders, and content creators to promote the platform.
● Foster partnerships with other crypto projects and communities to increase visibility.
5. Crisis Management:
● Address and manage community concerns during platform updates, outages, or crises.
● Develop and maintain FAQs and response templates for common issues.
Requirements:
Must-Have Skills:
● Strong knowledge of cryptocurrency, blockchain technology, and the crypto trading ecosystem.
● Experience managing online communities on platforms like Telegram, Discord, Twitter, and Reddit.
● Exceptional communication skills (written and verbal) in English.
● Proven ability to handle sensitive community concerns with empathy and professionalism.
● Analytical mindset with the ability to track, measure, and report on community engagement metrics.
● Possess strong research skills to gather information and knowledge about crypto. Having project evaluation skills is a plus
Preferred Skills:
● Multilingual proficiency (Thai, En).
● Experience in hosting or moderating AMAs and webinars.
● Familiarity with crypto-specific tools like CoinMarketCap, CoinGecko, or trading platforms.
● Basic understanding of content creation tools (e.g., Canva, Photoshop).
Benefits:
● Employee Support: Assistance with accommodation, living expenses, and work visa procurement for all staff.
● Home Visit Support: Financial assistance for employees to visit home fourth a year.
● Competitive Salary: A salary package that reflects your skills, experience, and contributions to the company.
● Essential Equipment: Provision of necessary work equipment, including Monitor, MacBook and iPhone.
● Development: Continuous development of hard and soft skills through work and professional training.
● Holiday Bonus: A holiday and New Year bonus to recognize your hard work and dedication.
● Inclusive Environment: A professional, dynamic, and inclusive workplace culture that fosters collaboration and innovation.
● Life experience: Enjoy the new culture, living environment in Thailand.